Discreet shipping

For your protection, we suggest all returns should be sent via a traceable carrier.

What items do you accept for return?

All items that are unopened and unused can be returned for a partial refund.

We will deduct shipping costs and pick and pack costs; roughly around USD $22 - USD $25.

We will NOT accept opened or used items for return.

What will be written on the package:

If the order has not been sent:

If your order has NOT been shipped out, and you want to cancel it, please send an email to support@pornhubtoys.com within 4 hours of making the order.

We will cancel it as soon as possible and issue a FULL refund. 

* If you do not cancel the order within the first 4 hours, we cannot guarantee a full refund of your order. 

If you have already received the order:

If you want to cancel an order that is out for delivery, or has already been received; contact us immediately via e-mail on support@pornhubtoys.com. The product(s) need to be returned and in our warehouse within 7 days.

Customer Support will provide you with the address when you email. 

You will have to provide us with:

  • Customer name
  • Order number
  • Registration code
  • Reason for cancellation

Please remember that we will only issue a refund if the item is unopened.

You are 100% responsible for the shipping costs in the event that your device needs to be returned.

We will deduct shipping costs and pick and pack costs; roughly around USD $22 - USD $25.

What your package will look like:

If you opened the item and it is defective or if it is not the item you purchased, please contact us so we can resolve the issue for you. We will need to see pictures and videos to verify the defect or the incorrect item. Once the pictures and videos verify there is a defect or an incorrect item, we will send a replacement at our expense. 

We do NOT refund defective devices, but we will replace them for the SAME product.